Customer Information
Opening Times
Metrocentre is open 7 days a week and closed on Easter Sunday and Christmas Day.
| Monday: | 10:00 am |
- | 9:00 pm |
| Tuesday: | 10:00 am |
- | 9:00 pm |
| Wednesday: | 10:00 am |
- | 9:00 pm |
| Thursday: | 10:00 am |
- | 9:00 pm |
| Friday: | 10:00 am |
- | 9:00 pm |
| Saturday: | 9:00 am |
- | 7:00 pm |
| Sunday: | 11:00 am |
- | 5:00 pm |
| Bank Holidays: | 10:00 am |
- | 6:00 pm |
Some stores may vary and many of our restaurants stay open later. Individual opening times can be found in the Store Finder.
Getting Here
Metrocentre is located three miles south west of Newcastle upon Tyne on the A1 west of Gateshead. Travelling to Metrocentre could not be easier with almost 10,000 free car parking spaces, a Public Transport Interchange, a train station and a coach park which can accommodate up to 350 coaches. Visitors can reach Metrocentre with ease from a host of locations throughout the UK and Europe.
Looking for somewhere to stay? For information on offers available at hotels near to Metrocentre please click here.
Journey Planner
To find us more easily we've provided links to two journey planners.
Please check your travel arrangements with the relevant transport providers before setting off on your journey.
By Car
Situated right on the A1, Metrocentre is easily accessible. Shoppers visiting Metrocentre in the evening to take advantage of leisure facilities and restaurants should park in either the yellow or blue car parks.
From the south
- Travel along the A1(M) northbound
- From the A1 Washington Services (Birtley) keep to left at junction 65 and continue on A1 (signs for A1 Gateshead, Newcastle)
- Continue on A1 (Gateshead/Newcastle Western Bypass) for approx 6 miles
- Exit left (signs for Metrocentre) and turn right onto Hollinside Road
- Continue through traffic lights towards Metrocentre.
From the north
- Join the A1 southbound towards Newcastle and Gateshead (signs for The South A1M, Gateshead)
- Continue on A1 until you see exit sign for Metrocentre.
For Sat Nav directions please use the postal code NE11 9YG.
By Bus
Over 100 buses an hour arrive at Metrocentre’s Transport Interchange from throughout the North East. The CentreLink Service X66 operates from Gateshead Metro Interchange every 7 – 8 minutes during the day, every 10 minutes during weekday evenings and every 15 minutes during weekend evenings.
Metrocentre Shuttle 100 from Newcastle City Centre is a fast and frequent service bringing you from the heart of Newcastle in just 15 minutes. There is a service every 8 minutes during the day, every 12-15 minutes during evenings and every 12 minutes on Sunday from Newcastle Monument and Central Station.
Frequent direct buses run from many other locations throughout the North East. For up-to-date information on bus timetables and ticket prices from individual operators please visit one of the following; Nexus, Go North East, Stagecoach or Arriva. For advice on the best routes to Metrocentre visit the Travel Information desk in the Transport Interchange, or use our journey planner above.
For further information please dowlonad a copy of Metrocentre's Public Transport Guide below.
Metrocentre Circular Buses
Metrocentre retailers, and those surrounding the Centre, can be accessed by a comprehensive Circular Bus Service which calls at all four mall entrances, also calling at Metro Retail Park, Gala Bingo, Asda and Ikea.
The service runs every 7 - 10 minutes during the day and every 15 minutes during the evening. For a local map please download a copy below.
By Metro
The Metro light rail system is a short bus ride away from both Newcastle and Gateshead centre via Monument, Central and Gateshead Metro stations. A transfare ticket on the Metro system will allow transfer to any bus to complete your journey to Metrocentre. Visit the website for further information.
By Train
Metrocentre is on the national rail network and has its own train station. It takes just 7 minutes by train from Newcastle Central Station with trains during the day around every 15 minutes, less frequently during evenings and on Sundays.
Frequent services are available from Newcastle, Sunderland, Teesside, Co. Durham and stations along the Tyne Valley Line to Carlisle. Visit the National Rail Enquiries or Northern Rail website to view travel updates, timetables and buy tickets.
By Taxi
Free phones are available in the Centre for your return home and are located at the entrances to: green, red and yellow malls, Public Transport Interchange, Coach park and at Customer ervices Desks. Pick up the phone at these locations and you will automatically be connected to the taxi control centre.
By Bicycle
Metrocentre is located on the National Cycle Network and also has a shared use cycleway / footpath which runs around the outside of the Centre. There is covered secure cycle parking at each mall entrance and also at the entrance to House of Fraser.
To view local cycle routes on the National Cycle Network, set up and co-ordinated by Sustrans, the UK's leading sustainable transport charity click here . Detailed route maps for South East Northumberland and each of the Tyne and Wear districts are available here .
Alternative Route Map
If the A1 is busy please refer to our Alternative Route Map for alternative routes. Click below to download your copy.
Shopmobility
A Shopmobility service is available on the 3rd level of the blue multi-storey car park and offers 20 electric scooters and 50 wheelchairs, plus 24 parking bays for members.
Shopmobility opening times:
Weekdays 10am - 9pm
Saturdays 9am - 7pm
Sundays 11am - 5pm
Tel: 0191 493 2386.
Wheelchair hire is free of charge but requires a £10 cash returnable deposit.
To become a member of the Shopmobility scheme there is a £5.00 annual membership fee plus a £2 daily hire fee for mobility scooters. Scooters and wheelchairs must be returned to Shopmobility no later than 15 minutes prior to closing time.
Only members of Metrocentre’s Shopmobility scheme can pre-book scooters. We advise you to pre-book a scooter up to seven days in advance to avoid disappointment. Non members can hire scooters, if available, on the day, with a £30 cash deposit and two forms of ID. The non member daily hire fee for electric scooters is £4.00.
Customers must be aged 16 or over or be accompanied by an adult to hire any equipment. A copy of the Shopmobility membership form is available to download below.
Downloads
Customer Services
There’s always a friendly welcome at our Customer Service Desks, situated at the entrances of the red, green, yellow and blue malls.
Our friendly Customer Service staff can help with: -
• Centre opening times
• Sale of Metrocentre Gift Cards
• Directions to shops
• Metrognome Merchandise
• Ideas on where to eat
• Public transport information
• Lost property and children
• Car parking/ alternative route maps
• Free pushchairs
• Boobaloo cabs for hire
• Information on Centre Events and Promotions
• Free Safe Child Wristbands
• Designated car parking spaces for orange or blue badge holders in every car park
• Shopper lockers (see information below)
For further information please contact Customer Services on 0191 493 0219 or e-mail metrocentre-information@capshop.co.uk
Lost Property
For all lost property enquiries please call Customer Services on 0191 493 0200 between 09.00am and 5.30pm.
Buggies and Boobaloos
Metrocentre Boobaloos and Buggies are available for hire from all Customer Service Desks. There is a charge of £2.50 per hour for hire of Boobaloos along with a returnable cash deposit of £10. Boobaloos are suitable for children aged between one and seven years old.*
Metrognome Buggies are available to hire free of charge from all Customer Service Desks (£10 cash deposit needed). Buggies are suitable for children aged over 6 months to a maximum height of 90cm (3ft).
*Children must be between one and seven years of age and no taller than 90cm (3ft).
Lockers
A user friendly ‘Shoppers Locker' service is provided at Metrocentre by ulockers limited. Lockers are currently located at two locations: Upper blue mall, near Greggs and lower Yellow Mall, behind the Customer Services Desk.
Lockers are available in two convenient sizes:
• Medium: ideal for most items of shopping, will take a large carrier bag or two with ease.
• Large: when you need that extra space for multiple items, or for storage of a rucksack or roller suitcase, great to share.
Lockers can be rented for a period of 2, 4, or 10 hours (sorry, no overnight storage allowed). Once rented, lockers can be accessed as often as required at no additional cost.
Locker charges
Medium Locker: 2 hours £2.00, 4 hours £3.00, 10 hours £4.00
Large Locker: 2 hours £3.00, 4 hours £4.00, 10 hours £5.00
• Any overtime is payable on return - your locker will remain securely closed.
• All rentals include up to £500 contents insurance cover (terms apply).
• All lockers are remotely monitored, covered by CCTV and alarmed for your peace of mind.
Child Safe Zone - free child wristbands
Metrocentre is a family friendly and safe place to visit, shop and have fun. However, losing a child, even for a few moments can be very distressing and our Child Safe Zones Shopping scheme can help reassure and get help fast.
A mobile number on a wristband is the simplest and quickest way to help a lost child. Free Child Safe Zones wristbands are always available from any of the Customer Services Desks at Metrocentre. These wristbands are bright, waterproof and tough so as well as shopping they are ideal for other days out or journeys into busy towns and cities.
Look out for the bright orange smiley balloon stickers around the Centre - these carry our helpline number: 08444 48 42 29, if you lose a child or need to report an incident look for the nearest sticker and ring this number to talk directly to our security and customer services team.
For more tips and information for parents please click here.
Assisted Changing Facility
Metrocentre’s assisted changing facility is located on the upper red mall close to Debenhams. The facility has a Horcher unilift track hoist, changing bench with shower and a lima lift toilet.
The facility is operated on a free of charge membership scheme. Membership is granted by registering at the red customer service desk on the ground floor. Please provide a valid form of ID (driving license, utility bill or passport) when registering. When joining you will be given a familiarisation tour of the facility and given a paper copy of the equipments instructions.
Please note that we do not provide slings and advise you to check with your sling manufacturer to ensure they are compatible. Due to the specialist needs of individuals Metrocentre staff are unable to provide assistance in the use of this facility. Carers and support workers are welcome to become members rather than the individual using the facilities.
Car Parking
Parking at Metrocentre is FREE and there are almost 10,000 free parking spaces in four colour-coded car parking areas, which link to the colour-coded malls. Shops, restaurants and leisure activities are just a short walk from all car parks.
Additional parking is also available at the Riverside Car / Coach Park, western Riverside Route (A1114 Handy Drive). Access to the Centre is via the bridge link to the blue mall.
Metrocentre is one of the safest places to park. Our Car parks have been awarded the Park Mark certificate which is given by Northumbria Police to car parks which have achieved the standards of the Safer Parking Scheme. This includes CCTV cameras, police hides on the car park roofs and a team of Security Officers who are on constant patrol. Please assist us and DO NOT LEAVE shopping bags or valuables on view, lock them away.
An alternative route map is available for you to use at busy periods. Please click on the file below to download your copy of the map.
Electric car charging
Electric car charging points are located on 3rd floor of the yellow multi storey car park and near the main entrance in the green car park. If you do not have your own CYC card, Charge Your Car access cards are available from the yellow and green customer services desks, a £20 deposit and form of ID is required.
The UK's first publicly available quick charger has recently been installed in the green car park. This can charge cars to 80% capacity in around 20 - 30 mins.
Downloads
MetroGnomes
The Metrognomes are Metrocentre’s very own cuddly characters Herbert, Sherbet, Maggot and Rusty, who live and work here at the Centre. The Metrognomes entertain children (and parents!) on the malls with free shows during school holidays.
Visit the Metrognomes Kid's club website and become a Kid’s Club member to find out more about the Metrognomes, play games and earn exclusive Kid’s Club points for prizes! Members can also be the first to hear about forthcoming FREE shows and exclusive events. Join the Metrognomes Kid's Club for FREE now!
More Information
Gift Cards
Metrocentre’s Gift Card makes an ideal gift. Gift Cards can be used at hundreds of stores, specialist shops and Metrocentre's restaurants and leisure attractions.
Gift Cards can be loaded up to the value of £1,000 and are available from the Customer Service Desks situated at all mall entrances. Payment can be made at our Customer Service Desks by cash, Visa or Switch. Gift Cards can also be purchased on line.
Hundreds of companies purchase Metrocentre Gift Cards as sales incentives, long service awards, or as recognition for outstanding work. For more information, please telephone the Metrocentre Administration team on 0191 493 0200.
More Information
