Customer Facilities
Car Parking
Parking at Metrocentre is FREE and there are almost 10,000 free parking spaces.
If you follow the signs and the advice of the car park patrols, you will find parking at Metrocentre much easier. There are four colour-coded car parking areas, which link to the colour-coded malls.
All shops, stores, restaurants and leisure activities are just a short walk from all car parks.
At busy times you don't even need to drive onto the perimeter road. Additional parking is always available at the Riverside Car / Coach Park, western Riverside Route A1114 Handy Drive (Access to the Centre is via the bridge link to the blue mall).
Metrocentre is one of the safest places to park your car. The Centre spends over £1 million a year on car park security and car parks have been awarded the Park Mark certificate which is given by Northumbria Police to car parks which have achieved the standards of the Safer Parking Scheme, aimed at reducing crime and the risk of crime in car parks.
This includes CCTV cameras, police hides on the car park roofs and a team of Security Officers who are on constant patrol.
DO NOT LEAVE shopping bags or valuables on view, lock them away.
An alternative route map is available for you to use at busy periods. Please click below to download your map.
Electric car charging points are located on 3rd floor of the yellow multi storey car park. Free hire of cables and keys available from the yellow customer services desk, a £20 deposit and form of ID is required.
